{"id":24810,"date":"2022-01-18T14:16:53","date_gmt":"2022-01-18T13:16:53","guid":{"rendered":"https:\/\/rohnsonshop.cz\/?page_id=24810"},"modified":"2024-03-15T11:02:37","modified_gmt":"2024-03-15T10:02:37","slug":"reklamacni-rad","status":"publish","type":"page","link":"https:\/\/eshop.rohnson.cz\/reklamacni-rad\/","title":{"rendered":"Reklama\u010dn\u00ed \u0159\u00e1d"},"content":{"rendered":"<div class=\"content about-page-background\">\n<section class=\"ptb-60 align-center bg-gray-about\">\n<div class=\"container-fluid\">\n<p><!--?php do_action( 'woocommerce_before_main_content' );?--><\/p>\n<div class=\"col-md-12 col-sm-12 about-us-page\">\n<div class=\"res-detail mb-sm-30\">\n<div class=\"heading-part align_left center-md\">\n<p><strong>REKLAMA\u010cN\u00cd \u0158\u00c1D<\/strong><\/p>\n<p>Tento reklama\u010dn\u00ed \u0159\u00e1d se vztahuje na prodej zbo\u017e\u00ed spole\u010dnost\u00ed ELECTRA TRADE s.r.o. I\u010c 26711290, se s\u00eddlem Hole\u010dkova 440\/15, Praha 5 \u2013 Sm\u00edchov (d\u00e1le jako \u201eprod\u00e1vaj\u00edc\u00ed\u201c)<\/p>\n<p><strong>Z\u00e1ruka za jakost<\/strong><\/p>\n<ul>\n<li>Prod\u00e1vaj\u00edc\u00ed odpov\u00edd\u00e1 kupuj\u00edc\u00edmu, \u017ee v\u011bc p\u0159i p\u0159evzet\u00ed nem\u00e1 vady. Zejm\u00e9na prod\u00e1vaj\u00edc\u00ed odpov\u00edd\u00e1 kupuj\u00edc\u00edmu, \u017ee v\u00a0dob\u011b, kdy kupuj\u00edc\u00ed v\u011bc p\u0159evzal:<\/li>\n<li>m\u00e1 v\u011bc vlastnosti, kter\u00e9 si strany ujednaly, a chyb\u00ed-li ujedn\u00e1n\u00ed takov\u00e9 vlastnosti, pak takov\u00e9, kter\u00e9 prod\u00e1vaj\u00edc\u00ed nebo v\u00fdrobce popsal nebo kter\u00e9 kupuj\u00edc\u00ed o\u010dek\u00e1val s\u00a0ohledem na povahu zbo\u017e\u00ed a na z\u00e1klad\u011b reklamy prod\u00e1vaj\u00edc\u00edho a\/nebo v\u00fdrobce;<\/li>\n<li>se v\u011bc hod\u00ed k \u00fa\u010delu, kter\u00fd pro jej\u00ed pou\u017eit\u00ed prod\u00e1vaj\u00edc\u00ed uv\u00e1d\u00ed nebo ke kter\u00e9mu se v\u011bc tohoto druhu obvykle pou\u017e\u00edv\u00e1;<\/li>\n<li>Kupuj\u00edc\u00ed je povinen p\u0159i osobn\u00edm p\u0159evzet\u00ed od prod\u00e1vaj\u00edc\u00edho zkontrolovat p\u0159eb\u00edran\u00e9 zbo\u017e\u00ed, jeho \u00faplnost a nepo\u0161kozenost obal\u016f.<\/li>\n<li>Kupuj\u00edc\u00ed je povinen p\u0159i p\u0159evzet\u00ed od p\u0159epravce \u0159\u00e1dn\u011b zkontrolovat stav p\u0159eb\u00edran\u00e9ho zbo\u017e\u00ed, jeho \u00faplnost a nepo\u0161kozenost obal\u016f podle p\u0159epravn\u00edho listu<\/li>\n<\/ul>\n<p><strong>Zp\u016fsob uplatn\u011bn\u00ed reklamace<\/strong><\/p>\n<ul>\n<li>Pr\u00e1va kupuj\u00edc\u00edho z\u00a0vadn\u00e9ho pln\u011bn\u00ed (d\u00e1le jako \u201ereklamace\u201c) mus\u00ed b\u00fdt uplatn\u011bna v\u00a0souladu s\u00a0t\u00edmto reklama\u010dn\u00edm \u0159\u00e1dem.<\/li>\n<li>Kupuj\u00edc\u00ed m\u00e1 pr\u00e1vo uplatnit reklamaci u prod\u00e1vaj\u00edc\u00edho nebo v provozovn\u011b autorizovan\u00e9ho servisu ELEKTROSERVIS Ji\u0159\u00ed To\u0161ner, V\u00fdzkumn\u00fd \u00fastav B\u011bchovice (budova SV\u00daM), Podnikatelsk\u00e1 565, 190 11 Praha 9<\/li>\n<li>Kupuj\u00edc\u00ed m\u00e1 pr\u00e1vo uplatnit reklamaci u kontaktn\u00ed osoby spole\u010dnosti ELECTRA TRADE s.r.o. a ELEKTROSERVIS Ji\u0159\u00ed To\u0161ner, viz kontakty\u00a0<a href=\"https:\/\/eshop.rohnson.cz\/contact-us\/\">eshop.rohnson.cz<\/a><\/li>\n<li>Kupuj\u00edc\u00ed je povinen p\u0159i reklamaci dolo\u017eit datum koup\u011b dan\u00e9ho zbo\u017e\u00ed, a to zejm\u00e9na p\u0159edlo\u017een\u00edm p\u0159\u00edslu\u0161n\u00e9ho da\u0148ov\u00e9ho dokladu, pop\u0159. jin\u00fdm v\u011brohodn\u00fdm zp\u016fsobem.<\/li>\n<li>Kupuj\u00edc\u00ed nem\u00e1 pr\u00e1vo uplatnit reklamaci na vadu, kter\u00e1 byla vyt\u00fdk\u00e1na ji\u017e v\u00a0minulosti, pokud na ni byla poskytnuta p\u0159im\u011b\u0159en\u00e1 sleva z\u00a0kupn\u00ed ceny dan\u00e9ho zbo\u017e\u00ed.<\/li>\n<li>Kupuj\u00edc\u00ed m\u00e1 pr\u00e1vo se dot\u00e1zat na uplatn\u011bn\u00ed a pr\u016fb\u011bh reklamace u prodejce.<\/li>\n<\/ul>\n<p><strong>Postup uplatn\u011bn\u00ed reklamace<\/strong><\/p>\n<ul>\n<li style=\"text-align: left;\">Pro reklamaci pou\u017eijte tento reklama\u010dn\u00ed formul\u00e1\u0159: <a href=\"https:\/\/eshop.rohnson.cz\/wp-content\/uploads\/2023\/12\/reklamace-pruvodka_nove.docx\" target=\"_blank\" rel=\"noopener\">Pr\u016fvodka &#8211; reklamace, odstoupen\u00ed od kupn\u00ed smlouvy<\/a><\/li>\n<li>V\u00fdrobky do hodnoty 1500,- K\u010d v\u010d. DPH \u0159e\u0161\u00edme <strong>individu\u00e1ln\u011b<\/strong>, obvykle okam\u017eitou v\u00fdm\u011bnou dle aktu\u00e1ln\u00ed situace. Proto o \u00famyslu reklamovat zakoupen\u00fd v\u00fdrobek prost\u0159ednictv\u00edm internetov\u00e9ho obchodu <strong>v\u017edy<\/strong> informujte nejd\u0159\u00edve prodejce ide\u00e1ln\u011b emailem, viz <a href=\"https:\/\/eshop.rohnson.cz\/contact-us\/\">kontakty<\/a><\/li>\n<\/ul>\n<p style=\"text-align: center;\"><strong><span style=\"color: #ffff00;\">Vypln\u011bn\u00fd formul\u00e1\u0159 je povinn\u00e9 p\u0159ilo\u017eit k reklamovan\u00e9mu v\u00fdrobku<\/span>.<\/strong><\/p>\n<ul>\n<li style=\"text-align: left;\">V\u00fdrobek s vypln\u011bn\u00fdm formul\u00e1\u0159em <a href=\"https:\/\/eshop.rohnson.cz\/wp-content\/uploads\/2023\/12\/reklamace-pruvodka_nove.docx\">Pr\u016fvodka k reklamaci<\/a> m\u016f\u017eete doru\u010dit do p\u0159\u00edslu\u0161n\u00e9ho autorizovan\u00e9ho servisu, viz <a href=\"https:\/\/eshop.rohnson.cz\/service\/\">servis.\u00a0<\/a><\/li>\n<li>\u00da\u010deln\u011b vynalo\u017een\u00e9 n\u00e1klady v p\u0159\u00edpad\u011b uznan\u00e9, opr\u00e1vn\u011bn\u00e9 reklamace budou vyplaceny po p\u0159edlo\u017een\u00ed da\u0148ov\u00e9ho dokladu.<\/li>\n<li>M\u016f\u017eete po\u017e\u00e1dat o svoz v\u00fdrobku p\u00edsemn\u011b na email eshop@rohnson.cz, kam za\u0161lete i pr\u016fvodku k reklamaci. \u017d\u00e1dost o svoz mus\u00ed obsahovat adresu vyzvednut\u00ed, jm\u00e9no kontaktn\u00ed osoby, v\u010d. telefonn\u00edho \u010d\u00edsla a term\u00edn svozu &#8211; pracovn\u00ed den. Pros\u00edme berte na v\u011bdom\u00ed, \u017ee nelze objednat svoz na ur\u010ditou hodinu.<\/li>\n<\/ul>\n<p><strong>Lh\u016fty pro uplatn\u011bn\u00ed a vy\u0159\u00edzen\u00ed reklamace<\/strong><\/p>\n<ul>\n<li>Poskytl-li prod\u00e1vaj\u00edc\u00ed nad r\u00e1mec z\u00e1konn\u00fdch povinnost\u00ed (zejm\u00e9na z\u00e1konn\u00e9 lh\u016fty) z\u00e1ruku za jakost, jej\u00ed uplatn\u011bn\u00ed se \u0159\u00edd\u00ed t\u00edmto reklama\u010dn\u00edm \u0159\u00e1dem, smlouva nestanov\u00ed jinak.<\/li>\n<li>Lh\u016fta pro uplatn\u011bn\u00ed reklamace za\u010d\u00edn\u00e1 b\u011b\u017eet dnem p\u0159evzet\u00ed zbo\u017e\u00ed kupuj\u00edc\u00edm, kter\u00fd je uveden v\u00a0da\u0148ov\u00e9m dokladu (DUZP) \u010di jin\u00e9m takov\u00e9m dokumentu.<\/li>\n<li>Z\u00e1ru\u010dn\u00ed lh\u016fta pro spot\u0159ebitele i podnikatele \u010din\u00ed pro nov\u00e9 zbo\u017e\u00ed 24 m\u011bs\u00edc\u016f, pokud nen\u00ed uvedeno jinak. Prod\u00e1vaj\u00edc\u00ed poskytuje na vybran\u00e9 zbo\u017e\u00ed z\u00e1ru\u010dn\u00ed lh\u016ftu del\u0161\u00ed ne\u017e je minim\u00e1ln\u00ed z\u00e1konn\u00e1 lh\u016fta. Takov\u00e9 zbo\u017e\u00ed je viditeln\u011b ozna\u010deno v\u00a0detailu polo\u017eky.<\/li>\n<li>Kupuj\u00edc\u00ed je povinen reklamovat zbo\u017e\u00ed bez zbyte\u010dn\u00e9ho odkladu pot\u00e9, co zjist\u00ed, \u017ee je na zbo\u017e\u00ed vada. Prod\u00e1vaj\u00edc\u00ed neodpov\u00edd\u00e1 za zv\u011bt\u0161en\u00ed rozsahu po\u0161kozen\u00ed, pokud kupuj\u00edc\u00ed zbo\u017e\u00ed u\u017e\u00edv\u00e1, a\u010dkoliv o vad\u011b v\u00ed.<\/li>\n<li>Reklamuje-li kupuj\u00edc\u00ed zbo\u017e\u00ed opr\u00e1vn\u011bn\u011b, neb\u011b\u017e\u00ed lh\u016fta pro reklamaci po dobu, po kterou je zbo\u017e\u00ed v\u00a0oprav\u011b, a kupuj\u00edc\u00ed jej nem\u016f\u017ee u\u017e\u00edvat.<\/li>\n<li>Prod\u00e1vaj\u00edc\u00ed je povinen o reklamaci rozhodnout ihned, ve slo\u017eit\u011bj\u0161\u00edch p\u0159\u00edpadech do 3 pracovn\u00edch dn\u016f. Do t\u00e9to lh\u016fty se nezapo\u010d\u00edt\u00e1v\u00e1 doba pot\u0159ebn\u00e1 k\u00a0odborn\u00e9mu posouzen\u00ed vady. Prod\u00e1vaj\u00edc\u00ed je povinen vydat kupuj\u00edc\u00edmu p\u00edsemn\u00e9 potvrzen\u00ed, ve kter\u00e9m bude uvedeno datum a m\u00edsto uplatn\u011bn\u00ed reklamace, charakteristika vyt\u00fdkan\u00e9 vady, po\u017eadovan\u00fd zp\u016fsob vy\u0159\u00edzen\u00ed reklamace a zp\u016fsob, jak\u00fdm bude kupuj\u00edc\u00ed informov\u00e1n o jej\u00edm vy\u0159\u00edzen\u00ed. Reklamace v\u010detn\u011b odstran\u011bn\u00ed vady mus\u00ed b\u00fdt vy\u0159\u00edzena bez zbyte\u010dn\u00e9ho odkladu, nejpozd\u011bji do 30 dn\u016f ode dne uplatn\u011bn\u00ed reklamace, pokud se prod\u00e1vaj\u00edc\u00ed s\u00a0kupuj\u00edc\u00edm nedohodne na del\u0161\u00ed lh\u016ft\u011b. Marn\u00e9 uplynut\u00ed t\u00e9to lh\u016fty se pova\u017euje za podstatn\u00e9 poru\u0161en\u00ed smlouvy. Zp\u016fsob vy\u0159\u00edzen\u00ed reklamace a dobu jej\u00edho trv\u00e1n\u00ed je prod\u00e1vaj\u00edc\u00ed povinen kupuj\u00edc\u00edmu p\u00edsemn\u011b potvrdit. Kupuj\u00edc\u00ed nen\u00ed opr\u00e1vn\u011bn bez souhlasu prod\u00e1vaj\u00edc\u00edho m\u011bnit jednou zvolen\u00fd zp\u016fsob vy\u0159\u00edzen\u00ed reklamace vyjma situace, kdy j\u00edm zvolen\u00fd zp\u016fsob \u0159e\u0161en\u00ed nen\u00ed mo\u017en\u00e9 v\u016fbec nebo v\u010das uskute\u010dnit.<\/li>\n<li>Je-li reklamace uzn\u00e1na za opr\u00e1vn\u011bnou, m\u00e1 kupuj\u00edc\u00ed pr\u00e1vo na \u00fahradu \u00fa\u010deln\u011b vynalo\u017een\u00fdch n\u00e1klad\u016f spojen\u00fdch s\u00a0uplatn\u011bn\u00edm reklamace.<\/li>\n<li>V\u00a0p\u0159\u00edpad\u011b vy\u0159e\u0161en\u00ed reklamace v\u00fdm\u011bnou zbo\u017e\u00ed neb\u011b\u017e\u00ed nov\u00e1 lh\u016fta pro uplatn\u011bn\u00ed pr\u00e1v z\u00a0vadn\u00e9ho pln\u011bn\u00ed, ale pokra\u010duje b\u011bh lh\u016fty reklamovan\u00e9ho zbo\u017e\u00ed.<\/li>\n<\/ul>\n<p><strong>V\u00fdjimky z\u00a0odpov\u011bdnosti za vady<\/strong><\/p>\n<ul>\n<li>Prod\u00e1vaj\u00edc\u00ed neodpov\u00edd\u00e1 za vady zbo\u017e\u00ed v\u00a0n\u00e1sleduj\u00edc\u00edch p\u0159\u00edpadech:<\/li>\n<li>je-li vada na zbo\u017e\u00ed v\u00a0dob\u011b p\u0159evzet\u00ed a pro takovou vadu je sjedn\u00e1na sleva z\u00a0kupn\u00ed ceny;<\/li>\n<li>je zp\u016fsobena kupuj\u00edc\u00edm a vznikla nespr\u00e1vn\u00fdm u\u017e\u00edv\u00e1n\u00edm, skladov\u00e1n\u00edm, nespr\u00e1vnou \u00fadr\u017ebou, z\u00e1sahem kupuj\u00edc\u00edho \u010di mechanick\u00fdm po\u0161kozen\u00edm zbo\u017e\u00ed;<\/li>\n<li>vada na zbo\u017e\u00ed vznikla opot\u0159eben\u00edm zp\u016fsoben\u00fdm obvykl\u00fdm u\u017e\u00edv\u00e1n\u00edm nebo vypl\u00fdv\u00e1-li to z\u00a0povahy v\u011bci;<\/li>\n<li>jde-li o zbo\u017e\u00ed pou\u017eit\u00e9 a vada odpov\u00edd\u00e1 m\u00ed\u0159e pou\u017e\u00edv\u00e1n\u00ed nebo opot\u0159eben\u00ed, kter\u00e9 m\u011blo zbo\u017e\u00ed v\u00a0dob\u011b p\u0159evzet\u00ed zbo\u017e\u00ed kupuj\u00edc\u00edm;<\/li>\n<li>mechanick\u00e9 po\u0161kozen\u00ed zbo\u017e\u00ed;<\/li>\n<li>vada vznikla neodbornou instalac\u00ed, zach\u00e1zen\u00edm, obsluhou nebo zanedb\u00e1n\u00edm p\u00e9\u010de o zbo\u017e\u00ed;<\/li>\n<li>proveden\u00ed nekvalifikovan\u00e9ho z\u00e1sahu \u010di zm\u011bna parametr\u016f;<\/li>\n<li>pou\u017e\u00edv\u00e1n\u00ed zbo\u017e\u00ed v\u00a0podm\u00ednk\u00e1ch, kter\u00e9 nedopov\u00eddaj\u00ed svoj\u00ed teplotou, pra\u0161nost\u00ed, vlhkost\u00ed, chemick\u00fdmi a mechanick\u00fdmi vlivy prost\u0159ed\u00ed, kter\u00e9 je prodejcem nebo v\u00fdrobcem ur\u010deno;<\/li>\n<li>po\u0161kozen\u00ed v\u00a0d\u016fsledku vy\u0161\u0161\u00ed moci;<\/li>\n<\/ul>\n<p><strong>Z\u00e1v\u011bre\u010dn\u00e1 ustanoven\u00ed<\/strong><\/p>\n<ul>\n<li>Ve vztahu ke spln\u011bn\u00ed povinnosti dle \u00a714 z\u00e1kona \u010d. 634\/1992 Sb. Prod\u00e1vaj\u00edc\u00ed informuje kupuj\u00edc\u00edho o mo\u017enosti vyu\u017e\u00edt pro p\u0159\u00edpadn\u00e9 mimosoudn\u00ed \u0159e\u0161en\u00ed spot\u0159ebitelsk\u00fdch spor\u016f \u010ceskou obchodn\u00ed inspekci (<a href=\"http:\/\/www.coi.cz\/\">coi.cz<\/a>), je\u017e je notifikovan\u00fdm subjektem mimosoudn\u00edho \u0159e\u0161en\u00ed spot\u0159ebitelsk\u00fdch spor\u016f veden\u00fdm na seznamu Evropsk\u00e9 komise.<\/li>\n<\/ul>\n<p><strong>\u00da\u010dinnost<\/strong><\/p>\n<p>Tento reklama\u010dn\u00ed \u0159\u00e1d nab\u00fdv\u00e1 \u00fa\u010dinnost\u00ed dne 1. listopadu 2021<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>REKLAMA\u010cN\u00cd \u0158\u00c1D Tento reklama\u010dn\u00ed \u0159\u00e1d se vztahuje na prodej zbo\u017e\u00ed spole\u010dnost\u00ed ELECTRA TRADE s.r.o. I\u010c 26711290, se s\u00eddlem Hole\u010dkova 440\/15, Praha 5 \u2013 Sm\u00edchov (d\u00e1le jako \u201eprod\u00e1vaj\u00edc\u00ed\u201c) Z\u00e1ruka za jakost Prod\u00e1vaj\u00edc\u00ed odpov\u00edd\u00e1 kupuj\u00edc\u00edmu, \u017ee v\u011bc p\u0159i p\u0159evzet\u00ed nem\u00e1 vady. Zejm\u00e9na prod\u00e1vaj\u00edc\u00ed odpov\u00edd\u00e1 kupuj\u00edc\u00edmu, \u017ee v\u00a0dob\u011b, kdy kupuj\u00edc\u00ed v\u011bc p\u0159evzal: m\u00e1 v\u011bc vlastnosti, kter\u00e9 si strany [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-24810","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Reklama\u010dn\u00ed \u0159\u00e1d - Rohnson eshop<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/eshop.rohnson.cz\/reklamacni-rad\/\" \/>\n<meta property=\"og:locale\" content=\"cs_CZ\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Reklama\u010dn\u00ed \u0159\u00e1d - Rohnson eshop\" \/>\n<meta property=\"og:description\" content=\"REKLAMA\u010cN\u00cd \u0158\u00c1D Tento reklama\u010dn\u00ed \u0159\u00e1d se vztahuje na prodej zbo\u017e\u00ed spole\u010dnost\u00ed ELECTRA TRADE s.r.o. I\u010c 26711290, se s\u00eddlem Hole\u010dkova 440\/15, Praha 5 \u2013 Sm\u00edchov (d\u00e1le jako \u201eprod\u00e1vaj\u00edc\u00ed\u201c) Z\u00e1ruka za jakost Prod\u00e1vaj\u00edc\u00ed odpov\u00edd\u00e1 kupuj\u00edc\u00edmu, \u017ee v\u011bc p\u0159i p\u0159evzet\u00ed nem\u00e1 vady. 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